Official Privacy Policy

Aq998 Privacy Policy — Your data is our responsibility

Protecting your personal information is our highest priority at aq998. In this Privacy Policy, we clearly set out what data is collected, why it is collected, and how it is kept secure.

Last Updated: July 2026

Privacy Protection Core Principles

A brief overview of the core principles aq998 follows to protect your data.

End-to-End Encryption

All your personal and financial information is protected with SSL/TLS encryption. No third party can access this data.

Secure Data Storage

Your data is stored on internationally certified secure servers. Regular security audits are conducted to ensure data protection.

Your Data Is Never Sold to Third Parties

Aq998 never sells, rents, or exchanges your personal information. Your data is used solely to improve the service we provide to you.

Minimum Data Collection

Only the information strictly necessary to provide our services is collected. Unnecessary personal data is never gathered.

Control Over Your Data

You can view, correct, or request deletion of your information at any time. Your rights over your personal data are fully guaranteed.

Transparent Communication

We notify members in advance whenever our Privacy Policy changes. No hidden terms — everything is explained in plain language.

Important: By creating an account or using aq998's services, you agree to this Privacy Policy. Please read it carefully in full.

1 Introduction to Data Collection

As a trusted online gaming platform, aq998 treats the privacy of all its members as a top priority. This Privacy Policy explains in detail how your information is handled when you use the aq998 website and its related services.

We believe data protection is a fundamental right. That is why aq998 always collects the minimum necessary information and stores it with the highest level of security. We do not treat your personal data as a commodity — it is a responsibility.

This Privacy Policy applies to the aq998.pro website, mobile app, and all associated digital services. We follow international data protection standards to safeguard the information of all users in Bangladesh.

2 Purpose of Data Use

Aq998 collects your information solely for the following purposes:

  • To create your account and verify your identity
  • To process transactions and manage deposits and withdrawals
  • To personalize and enhance your gaming experience
  • To deliver promotions and bonus offers accurately
  • To prevent fraud and ensure account security
  • To provide customer service and technical support
  • To comply with legal and regulatory obligations
  • To operate responsible gaming programs

Your data is never used beyond the purposes stated above without your consent. You can opt out of marketing communications at any time.

3 What Information Is Collected

Data Types and Sources
Data Type Example Reason for Collection
Identity Information Full name, date of birth, national ID number Identity Verification and KYC
Contact Information Mobile number, email, address Account Contact
Financial Information BKash/Nagad/Rocket number, transaction history Payment Processing
Device Information IP address, browser, operating system Security and Fraud Prevention
Gaming Activity Game history, bets, win and loss records Responsible Gaming and Service Improvement

In addition to information provided directly at registration, certain technical data is collected automatically while you use the platform. All such data is stored with full security.

4 Cookies & Tracking Technologies

The aq998 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help enhance your gaming experience.

Types of cookies we use:

  • Essential Cookies: Essential for maintaining login sessions and the basic functionality of the platform.
  • Functional Cookies: Remembers your preferences and settings, such as language selection.
  • Analytics Cookies: Used to understand platform usage and improve our services.
  • Security Cookies: Used for fraud detection and account protection.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect the proper functioning of some platform features.

5 Data Sharing Policy

Aq998 never sells, rents, or transfers your personal information to third parties for commercial purposes. Your data may only be shared in the following limited circumstances:

  • Payment Processors: Only the information required to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
  • Technology Partners: Only the minimum necessary information is shared with contracted game and technology providers delivering our services.
  • Legal Requirements: Information may be disclosed as a legal obligation in response to court orders, government directives, or requests from regulatory authorities.
  • Fraud Prevention: We cooperate with relevant authorities in investigations related to money laundering or fraud.

In all of the above cases, strict confidentiality agreements are in place before any data is shared. Our partners are required to comply with aq998's Privacy Policy.

6 Data Protection Practices

Aq998 uses industry-leading technology and processes to keep your data secure. Our security measures include:

  • 256-bit SSL Encryption: All data transfers on the website and app are encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall and DDoS Protection: Servers and data are protected against cyber attacks.
  • Regular Security Audits: Regular security audits conducted by third-party experts.
  • Access Control: Only authorized personnel are permitted to access specific data.
  • Data Backup: Regular backups ensure the risk of data loss is reduced to virtually zero.

However, no data transmission over the internet is 100% secure. While we apply the highest level of protection, absolute security cannot be guaranteed. You are also responsible for keeping your account password safe.

7 Your Data Rights

As an aq998 member, you have the following rights over your own information:

  • Right to Access: You may request to view all information stored in your account.
  • Right to Rectification: You may correct any inaccurate or incomplete information.
  • Right to Erasure: After closing your account, you may request that your data be deleted.
  • Right to Portability: You may request a copy of your data in a standard, accessible format.
  • Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
  • Right to Object: You may object to marketing communications or specific data processing activities.

To exercise any of these rights, email [email protected]. We typically respond to requests within 30 business days. Please note that certain data may need to be retained due to legal obligations and may not be eligible for deletion.

8 Data Retention Period

Aq998 does not retain your data beyond what is necessary. Our general policy is:

  • Data for active accounts is retained for as long as the account remains active.
  • Following account closure, financial transaction records are retained for a maximum of 5 years to meet legal requirements.
  • Gaming history may be retained for up to 2 years under our responsible gaming policy.
  • Data from inactive accounts is automatically reviewed after 2 years.

Once the designated retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

9 Protection of Minors

Aq998 is strictly for individuals aged 18 and above. We do not knowingly collect information from minors. If we discover that a minor's data has entered our system, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has opened an account on aq998, please contact us immediately at [email protected]. We will resolve the matter promptly.

10 Privacy Policy Updates

Aq998 reserves the right to update or modify this Privacy Policy at any time. If significant changes are made, we will notify members through the following channels:

  • A notification will be sent to your registered email address.
  • A pop-up notification will be displayed when you log in to the platform.
  • The date of the latest update will be clearly shown at the top of this page.

Continued use of the platform after an updated policy is published will be considered your acceptance of the revised terms. We recommend checking this page regularly.

11 Contact & Complaints

For any questions, concerns, or complaints about our Privacy Policy, please reach out to our dedicated support team. We're always here to help.

Contact us by email: [email protected]

Our support team is available 24/7, 7 days a week. Privacy-related requests are typically responded to within 3 to 5 business days. For urgent matters, you can get immediate assistance via live chat.

Privacy FAQ

The most frequently asked questions from members about our Privacy Policy.

Never. aq998 does not sell, rent, or transfer your phone number, email, or any personal information to third parties. Your data is used solely to provide services to you.

Yes, completely secure. All financial information, including your bKash, Nagad, or Rocket number, is protected by 256-bit SSL encryption. Only the details necessary to complete a transaction are shared with the relevant payment partner.

Most personal data is deleted after account closure. However, financial transaction records may be retained for up to 5 years due to legal obligations. Contact [email protected] for more details about data deletion.

Yes, your gaming activity is recorded. This is used to ensure responsible gaming, to accurately award promotions and bonuses, and to prevent fraud. This information is never sold to any third party.

Yes, absolutely. Every promotional email includes an unsubscribe link at the bottom. You can also update your notification preferences from your account settings. Alternatively, let our support team know and we will stop all marketing communications.

To receive a copy of your data, send a data portability request to [email protected]. Once your identity has been verified, a complete copy of your data will typically be emailed to you within 7 to 14 business days.
A Safe and Trusted Platform

Privacy Secured — Now Play Safe!

Your information is completely secure at aq998. Create an account with confidence and enjoy the best gaming experience in Bangladesh.

বাংলা